These terms and conditions were last updated on 1st January 2019

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All Cakes made by Anna Briggs and The Cheeky Cake Company are subject to the following terms and conditions

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Ingredients

All our ingredients are of the highest quality.

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All fruitcakes used contain nuts or traces of nuts or nut oil.

 

Sponge, flavoured and chocolate cakes, are made to be eaten on the day of the celebration. The cakes are made in premises in which nuts are used, every effort is taken to keep ingredients separate however cakes may contain traces of nuts or nut oil.

 

Storage

Sugar paste (the soft icing covering the cake) is not designed to be refrigerated and as such cakes with this icing should be stored in a cool dry place, preferably in the box they were supplied in, refrigeration may cause colours to run.

 

Orders

We prefer three months notice on wedding cakes however we will accept shorter notice cakes subject to the availability of the date required.

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Any cake ordered from a picture or photo of a cake produced by any other cake maker can only be reproduced by cake for all occasions as our interpretation of that cake and will not be an exact reproduction of the cake in the picture or photo.

 

Deposits & Final Balance Payments

We require a deposit on the placement of an order for all cakes, which is deducted from the final balance payable. Deposits are non-refundable.

 

Wedding Cakes - we ask for a £50 deposit to be made 3 months in advance of the wedding

Wedding Cake Final Balance - must be paid 2 weeks before the wedding

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Other Cakes - we ask for a £20 deposit to be made on the day of order

Other Cakes Final Balance - this can be paid at the time of picking up the cake

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Cancellation

Cancellation for Wedding Cakes:

Deposits are non-refundable and non-transferable. Full payment of the cake balance is required if cancellation is within 2 weeks of the wedding date, 50% of cake balance is required if cancellation is within 2 to 4 weeks of the wedding date. All cancellations must be submitted in writing by registered post and it is the responsibility of the customer to ensure receipt of the cancellation.  On receipt of the cancellation, you will be sent confirmation and information of any amounts due at the cancellation date, these amounts must be paid within 7 days of confirmation letter, any unpaid balances will be pursued through the small claims court and customers will be responsible for costs and expenses incurred in this process.

 

Cancellation for other cakes:
Deposits are non-refundable and non-transferable. Full payment of the cake balance is required if cancellation is within 2 weeks of the due date.

 

Viewing

Please note cakes with sponge tiers may not be completed until the day prior to/or the day of the celebration to ensure the cakes are as fresh as possible.

 

Disputes

Any refund given for disputes regarding a cake design or production of design is completely at the discretion of The Cheeky Cake Company and are not automatic.  Full refunds will never be given for any cake which has been consumed regardless of dispute, as consumption of the cake is viewed as your acceptance that the cake is adequate for the purpose for which it has been supplied.  All cakes delivered to venues are photographed from different angles to show cake quality on delivery we do not accept any responsibility for loss or damage to the cake or items with the cake such as knives, decorations and stands, once the cake has been delivered to a venue or collected from our shop, or for loss, damage or non-delivery under unavoidable or exceptional circumstances. This in no way affects your statutory rights.

 

Delivery

Cakes will be delivered and set up subject to availability; any arrangements for delivery may be subject to change, however, prior notice will be given where possible.

 

Cakes are to be collected from our premises at a prearranged time and date only.

 

Publication

From time to time our designs are published in national wedding cake magazines and other publications, we reserve the right to use any image of a cake made by the Cheeky Cake Company for publication at a later date.

 

Return of Hired Equipment

Deposits are taken for all equipment. All equipment must be returned within 3 days of the wedding/function date (unless alternative arrangements have been agreed prior to the event in writing) or extra charges may be levied to cover the hire costs.  Any damages to equipment will incur a reduction of deposit returned in order to cover costs of repair or replacement